At Al Muqadim Herbal, customer satisfaction is our priority. We strive to provide high-quality herbal products, but if you are not fully satisfied with your purchase, please review our refund and return policy below.
📦 Returns
Due to the nature of herbal and personal wellness products, we only accept returns under the following conditions:
- The product must be unused, unopened, and in its original packaging.
- Return request must be made within 7 days of delivery.
- The product must not be damaged or tampered with.
For hygiene and safety reasons, we cannot accept returns on opened or used products.
💳 Refunds
Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.
- If approved, the refund will be processed to your original payment method within 5–10 business days.
- Shipping charges are non-refundable unless the product was damaged or incorrect.
🚚 Damaged or Wrong Product
If you receive a damaged, defective, or incorrect product:
- Contact us within 48 hours of delivery.
- Provide clear photos of the product and packaging.
- We will arrange a replacement or refund after verification.
❌ Non-Refundable Items
- Opened or used products
- Products returned after 7 days
- Items damaged due to misuse
📞 Contact for Returns
For any refund or return request, please contact us:
📧 Email: support@almuqadimharbal.store
📞 WhatsApp: [Your Contact Number]
Thank you for choosing Al Muqadim Herbal. We appreciate your trust and are committed to providing safe and reliable herbal wellness products.